Does this website make online bookings?
No. This website provides information and enquiry facilities only. Bookings are handled offline or through assisted communication by the authorised office of Shree Radhey Associates.
When is a booking confirmed?
A booking is confirmed only after the customer approves the final details, the required payment is received and verified, the relevant Supplier / Service Provider confirms the service, and Shree Radhey Associates issues or forwards the confirmed ticket, voucher, booking reference or written confirmation.
Where are booking documents sent?
Booking documents are ordinarily sent to the authorised email address and may also be shared through WhatsApp or another agreed channel. The customer should check the final document immediately and report any discrepancy without unnecessary delay.
What charges may apply?
At the time of booking, applicable Convenience Fees & Handling Charges may apply and are communicated before the booking is confirmed or issued. After booking, additional work such as cancellation, date change, reissue, seat, meal, baggage or special assistance may attract separate Service Charges. Airline, hotel, Supplier / Service Provider, bank, payment-gateway, tax and fare-difference charges are separate third-party charges.
How do cancellations, rescheduling and refunds work?
Cancellation, rescheduling/date change, amendment and refund eligibility depend on the applicable rules of the airline, hotel or other Supplier / Service Provider. If the customer wants the applicable supplier rules or likely charges before booking, they should ask before confirming the booking. Post-booking assistance may attract applicable Service Charges, which are communicated before the requested service is processed.
Who decides a visa application?
The embassy, consulate, immigration authority or other competent visa authority decides approval, refusal, validity, permitted stay and processing requirements. Shree Radhey Associates provides assistance and coordination only and cannot guarantee a visa decision or processing time.
How is an insurance premium paid and who decides a claim?
Insurance premium is paid directly to the relevant insurer or its authorised payment channel. Shree Radhey Associates does not treat insurance premium as its own charge and cannot decide or guarantee claim approval, rejection, processing time or settlement.
Which payment methods may be used?
Use only the payment method and details communicated or verified by the authorised office. Before paying Shree Radhey Associates, verify that the displayed beneficiary or recipient name is “Shree Radhey Associates”. Never share OTP, UPI PIN, CVV or card PIN. Insurance premium must be paid directly to the relevant insurer or its authorised payment channel.