Terms & Conditions

Introduction and Acceptance

These Terms and Conditions govern all travel-related enquiries, quotations, reservations, bookings, amendments, cancellations, refund requests and related services facilitated by Shree Radhey Associates. These Terms apply to all customers, passengers, guests, travellers, payers and persons making a booking on behalf of another person.

By requesting, approving, paying for or using any service arranged through Shree Radhey Associates, the customer confirms that the customer has read, understood and accepted:

• These Terms and Conditions
• The applicable fare rules and cancellation conditions
• The policies of the airline, hotel, tour operator, cruise line, embassy, insurer, transporter or other supplier
• The booking details communicated through invoice, quotation, itinerary, voucher, WhatsApp, email or other written communication

Where a person makes a booking for other passengers or guests, that person confirms that they are authorised to accept these Terms on behalf of all such persons and shall communicate the booking conditions to them.

Informational Nature of the Website

The Shree Radhey Associates website is maintained primarily to provide information about the business, its services, contact details, travel assistance and general promotional offers. The website does not operate as an automatic or self-service online booking platform unless expressly stated otherwise.

No booking shall be considered confirmed merely because a customer:

• Visits the website
• Submits an enquiry
• Sends a WhatsApp message
• Makes a telephone enquiry
• Sends an email
• Requests a quotation
• Completes a contact form
• Views an advertisement or promotional offer

All bookings are processed and concluded through offline or assisted communication, including:

• In-person communication at the office
• Telephone
• WhatsApp
• Email
• Authorised payment links
• Bank transfer, UPI, card or other approved payment methods

Online, card or digital payment refers only to the payment method. It does not convert the website into an automatic online booking platform.

Role of Shree Radhey Associates

Shree Radhey Associates acts as a travel booking facilitator and intermediary between the customer and independent third-party service providers.

Such service providers may include:

• Airlines
• Hotels and accommodation providers
• Tour operators
• Destination management companies
• Transporters and car-rental operators
• Cruise lines
• Insurance companies
• Visa processing centres
• Embassies and consulates
• Foreign exchange or payment service providers
• Other travel and hospitality suppliers

The actual flight, accommodation, transportation, cruise, visa decision, tour, insurance or other underlying service is provided by the respective third-party supplier. The customer’s use of the underlying service is also governed by the terms, fare rules, policies and conditions of that supplier.

Shree Radhey Associates does not own, operate, manage or control the aircraft, hotel, cruise ship, vehicle, embassy, consulate or other third-party establishment. Shree Radhey Associates shall remain responsible for performing its own booking-facilitation obligations with reasonable care, but shall not be responsible for matters exclusively controlled by a third-party supplier, except where liability cannot lawfully be excluded.

Booking Enquiries, Quotations and Availability

All quotations, proposed itineraries, fares, room rates, package prices and availability communicated to a customer are provisional unless expressly stated as confirmed. Travel fares and availability may change at any time because airline seats, hotel rooms, cruise cabins, transport services and tour inventory are controlled by third-party suppliers.

A quotation does not guarantee:

• Availability
• Reservation
• Fare protection
• Room confirmation
• Visa approval
• Cruise cabin availability
• Seat allocation
• Any particular service until final confirmation is issued

Unless a specific quotation-validity period is mentioned, the price shall remain subject to change until the booking is confirmed by the supplier and the required payment is received. Shree Radhey Associates may withdraw or revise a quotation before booking confirmation if there is a supplier price change, inventory change, currency fluctuation, tax revision, technical error or any other change outside its control.

Booking Confirmation

A booking shall be considered confirmed only when:

• The customer has approved the final booking details
• The required payment has been received and successfully realised
• The supplier has accepted and confirmed the reservation
• and Shree Radhey Associates has issued or forwarded a confirmed ticket, voucher, itinerary, booking reference or written confirmation

A payment receipt by itself does not guarantee confirmation where supplier approval is still pending.

If the requested service becomes unavailable before supplier confirmation, Shree Radhey Associates may offer:

• An alternative service
• A revised quotation
• A different travel date
• A refund of the amount received for the unconfirmed service

No customer should travel or make independent arrangements solely on the basis of an enquiry, quotation, payment screenshot or provisional itinerary.

Acceptance Through WhatsApp, Email and Telephone

Instructions and approvals communicated through WhatsApp, email or other electronic communication may be relied upon for processing a booking. The customer is responsible for ensuring that all instructions are complete, accurate and issued from an authorised telephone number or email address.

Where telephone instructions are given, Shree Radhey Associates may request written confirmation before completing the booking. Payment against a quotation, invoice or booking request shall be treated as acceptance of the relevant booking details and applicable conditions.

The customer shall immediately notify Shree Radhey Associates if:

• Their telephone number or email address changes
• Their account or device is compromised
• An unauthorised person has sent instructions
• A communication appears incorrect or fraudulent

Shree Radhey Associates shall not be responsible for loss caused by unauthorised access to the customer’s device, email account or WhatsApp account unless such loss results directly from the proven negligence or wilful misconduct of Shree Radhey Associates.

Customer’s Duty to Verify Booking Details

Before approving a booking, the customer must carefully verify:

• Full passenger or guest names
• Gender, where required
• Date of birth
• Travel dates
• Departure and arrival cities
• Airport names
• Flight numbers and timings
• Hotel name and location
• Room category
• Meal plan
• Number and age of guests
• Passport details
• Visa details
• Baggage allowance
• Cancellation rules
• Tour inclusions and exclusions
• Transfer details
• Cruise details
• Insurance coverage
• Total price and payment schedule

Passenger names must match the relevant government identity document or passport exactly. Any correction requested after confirmation shall be subject to supplier rules, availability and additional charges.

Some airlines and suppliers may not permit name changes. In such cases, cancellation and rebooking may be required at the customer’s cost.

Failure by the customer to review the documents promptly shall not make Shree Radhey Associates responsible for an error that was visible in the confirmation and could reasonably have been reported before the applicable amendment deadline.

Pricing, Taxes and Currency Fluctuations

Quoted prices may include the following, as stated in the quotation or invoice:

• Base fare or service cost
• Airline or supplier taxes
• Government taxes
• Fuel surcharge
• Airport charges
• Convenience fee
• Booking or handling fee
• Service charge
• Payment gateway or card-processing charge
• Foreign exchange difference
• Other disclosed charges

Prices may change because of:

• Airline or supplier fare revision
• Change in inventory
• Currency exchange fluctuation
• Government tax or levy
• Fuel surcharge
• Airport or port charge
• Regulatory change
• Seasonal surcharge
• Supplier system error
• Incorrectly displayed or communicated price

Any obvious typographical, calculation or system error may be corrected before or after booking, subject to the customer’s applicable legal rights. Where a revised amount is payable before confirmation, the customer may either accept the revised amount or decline the unconfirmed service.

Payments

Payments may be accepted through authorised methods, including:

• Cash, subject to applicable law
• Bank transfer
• NEFT, RTGS or IMPS
• UPI
• Debit card
• Credit card
• Approved payment link
• Cheque, subject to realisation
• Any other method specifically approved by Shree Radhey Associates

Payment must be made only to the official bank account, payment link, UPI ID, card facility or authorised representative communicated by Shree Radhey Associates. The customer must not make payment to an unknown individual, unofficial account or unauthorised payment request.

Shree Radhey Associates shall not be responsible for payments made to an unauthorised person or account without reasonable verification by the customer. The customer must retain the official receipt, payment acknowledgement or transaction reference.

Customer and Third-Party Payments

As a general rule, payment should be made by the customer, lead traveller, passenger, guest or authorised corporate account connected with the booking. Third-party payments may be refused or placed on hold for verification.

Where a third party makes payment, Shree Radhey Associates may require:

• Written authorisation
• Identity documents
• PAN or other tax information
• Cardholder verification
• Relationship with the traveller
• Source-of-funds confirmation
• Any additional information required for fraud prevention or legal compliance

Shree Radhey Associates may cancel or decline a transaction where satisfactory verification is not provided. Any refund shall ordinarily be returned to the original payment source or bank account, subject to supplier, banking and legal requirements.

Card and Online Payments

For card, UPI, payment-link or online payment transactions:

• The payer must be authorised to use the relevant account or card
• Applicable payment gateway, bank or card charges may be payable by the customer
• A failed, reversed, disputed or pending transaction shall not constitute completed payment
• The booking may remain unconfirmed until payment is successfully received
• Card-processing or payment-gateway charges may be non-refundable where retained by the payment service provider
• Additional verification may be required for high-value, international or suspicious transactions

The customer must not initiate an incorrect or fraudulent chargeback for a properly authorised and delivered booking. A genuine payment dispute should first be reported to Shree Radhey Associates with the transaction details and supporting records.

Cash Payments and PAN Requirements

Cash payments shall be accepted only within the limits and conditions permitted by applicable law. For cash payments exceeding the legally prescribed threshold in connection with foreign travel, the customer may be required to provide PAN or such other declaration, identification or document as may be permitted by law.

Shree Radhey Associates may also request PAN, identity documents, address proof or additional information for regulatory, taxation, accounting, fraud-prevention or supplier requirements. If the customer does not provide the required information, Shree Radhey Associates may decline to accept the payment or process the booking.

Payment Deadline and Non-Payment

The customer must make payment within the deadline stated in the quotation, invoice or communication.

Failure to make full payment within the specified time may result in:

• Expiry of the fare
• Release of reserved inventory
• Automatic cancellation
• Supplier penalty
• Increased price
• Withdrawal of the quotation

Shree Radhey Associates is not obligated to provide a separate cancellation notice where the payment deadline and consequences have already been communicated. A partially paid booking may also be cancelled if the balance is not paid by the required deadline.

Any refund of the partial payment shall be subject to supplier deductions, cancellation penalties and applicable service charges.

Service, Handling and Professional Charges

Shree Radhey Associates may charge:

• Booking service fees
• Consultation fees
• Convenience fees
• Handling charges
• Documentation charges
• Visa-assistance charges
• Amendment charges
• Cancellation-handling charges
• Refund-processing charges
• Emergency or after-hours assistance charges
• Other disclosed professional fees

These charges compensate Shree Radhey Associates for work performed and are separate from supplier charges.

Once the relevant work has been performed, such charges are ordinarily non-refundable, except:

• Where required under applicable law
• Where charged in error
• Where the stated service was not performed due solely to the fault of Shree Radhey Associates
• Where Shree Radhey Associates expressly agrees otherwise in writing

Service charges may apply in addition to airline, hotel, cruise, tour operator or other supplier penalties. Current charges may be communicated in the quotation, invoice, receipt or booking correspondence and may be revised prospectively.

Flight Bookings

All flight bookings are governed by the fare rules, conditions of carriage and policies of the respective airline.

The customer acknowledges that airlines may:

• Change flight schedules
• Change aircraft
• Change terminal or airport
• Reroute a journey
• Combine or separate flights
• Change seat allocation
• Modify baggage allowance
• Cancel a flight
• Deny boarding in accordance with their rules
• Require additional documentation or verification

Shree Radhey Associates does not control airline operations. The customer must independently check the latest flight status, airport, terminal and reporting time before departure.

The customer must report sufficiently early for check-in, security, immigration and boarding. Failure to report on time may be treated as a no-show.

Flight Segments, Connections and No-Shows

Flight tickets may consist of multiple connected segments. If a passenger misses, skips or does not use a flight segment, the airline may automatically cancel some or all remaining segments, including the return journey.

The customer must not intentionally use only part of an itinerary without first confirming the airline consequences.

For separate or self-transfer tickets:

• The passenger is responsible for collecting and rechecking baggage where necessary
• The passenger may need to clear immigration
• A transit visa may be required
• The second airline may not protect the passenger if the first flight is delayed
• A missed connection may require purchase of a new ticket

Unless Shree Radhey Associates expressly guarantees a protected connection in writing, the customer is responsible for allowing sufficient connection time.

Airline Baggage and Special Services

Baggage allowance depends on the airline, route, aircraft, cabin class and fare type.

Certain fares may include:

• Cabin baggage only
• No checked baggage
• Limited baggage
• Chargeable baggage
• Restricted or prohibited items

The customer must verify baggage allowance before travel. Requests for seats, meals, wheelchairs, bassinets, pets, sports equipment or other special services are subject to airline approval and are not guaranteed merely because a request has been submitted.

Additional charges may apply. Shree Radhey Associates is not responsible for delayed, damaged or lost baggage.

Such claims must normally be submitted directly to the airline before leaving the airport.

Travel Documents and Entry Requirements

The customer and each passenger are solely responsible for possessing valid and appropriate:

• Government-issued identity documents
• Passport
• Visa
• Transit visa
• Residence permit
• Re-entry permit
• Health or vaccination certificate
• Travel insurance
• Parental consent for minors
• Immigration or customs documentation
• Any other document required by the relevant authority

Passports must have the required validity, blank pages and condition prescribed by the destination, transit country and airline. Entry, transit and immigration rules may change without prior notice.

The customer must verify the latest requirements with the relevant embassy, consulate, immigration authority or airline before travel. Shree Radhey Associates shall not be responsible for denied boarding, refused entry, detention, deportation, penalties, additional expenses or missed services arising from incomplete, invalid, inaccurate, damaged or insufficient travel documents, except to the extent directly caused by its proven error in a service expressly undertaken by it.

Hotel and Accommodation Bookings

Hotel descriptions, photographs, facilities, star classifications, room information and amenities are generally supplied by the hotel or booking supplier. Such information is provided for general reference and may change.

Hotel star ratings and standards may differ by country, location and rating authority.

Hotels may require:

• Original identity documents
• Passport and visa
• Credit card or security deposit
• Minimum check-in age
• Marriage or relationship documentation where lawfully applicable
• Compliance with local-resident or occupancy policies
• Payment of local taxes
• Payment for incidental expenses

Hotels retain the right of admission subject to applicable law. A hotel may change a room, facility, meal service or operational arrangement due to maintenance, safety, regulatory or operational reasons.

Hotel Check-In, Occupancy and Local Policies

The customer must verify:

• Check-in and check-out times
• Maximum room occupancy
• Child policy
• Extra-bed policy
• Meal plan
• Local taxes
• Resort or destination fees
• Security deposit
• Cancellation and no-show rules
• Local resident or identification restrictions

Where check-in is denied because the guest failed to comply with a disclosed or lawfully applicable hotel policy, refund eligibility shall be determined by the hotel or supplier. Shree Radhey Associates shall assist with reasonable communication but cannot guarantee an alternative room or refund unless approved by the supplier.

In cases of supplier-confirmed overbooking, any alternative accommodation or refund shall be subject to supplier approval, availability and applicable law.

Tours, Packages and Itineraries

Tour itineraries are generally indicative and may be adjusted because of:

• Weather
• Traffic
• Local events
• Safety considerations
• Operational requirements
• Government restrictions
• Supplier availability
• Force majeure
• Other circumstances outside reasonable control

A change in the order of sightseeing or activities shall not by itself constitute cancellation where the substantial services remain available. The customer must report at the specified meeting point and time.

Activities or transfers missed because of the customer’s delay, absence, illness, personal decision or failure to follow instructions are ordinarily non-refundable. Tour inclusions are limited to those expressly listed in the confirmed itinerary or voucher.

Any item not expressly included shall be treated as excluded.

Transportation and Transfers

Transportation may be provided by independent transport operators. Vehicle type may be changed to a reasonably comparable vehicle for operational reasons.

Coach or group-tour seating is ordinarily not fixed unless expressly confirmed. Seats may be allocated by the tour manager, guide, transporter or supplier.

The customer is responsible for personal belongings carried in a vehicle. Any loss, theft or damage should be reported promptly to the transporter, local authority and Shree Radhey Associates.

Shree Radhey Associates shall not be liable for the independent acts of a transporter except to the extent that the law imposes responsibility for its own proven booking or selection failure.

Visa Assistance

Shree Radhey Associates provides document coordination and visa-application facilitation only. Shree Radhey Associates is not an embassy, consulate, immigration authority or government body and does not control visa decisions.

Visa approval, refusal, validity, duration of stay, number of entries and processing time are determined solely by the relevant embassy, consulate or competent authority.

Submission of an application does not guarantee:

• Visa approval
• Processing within a particular time
• Acceptance of any document
• Grant of the requested validity
• Entry into the destination country

Visa, embassy, biometric, courier and service charges are ordinarily non-refundable once incurred, regardless of the application outcome, except where applicable law or the relevant authority provides otherwise. The customer must provide genuine, complete and accurate documents and must personally verify all visa details immediately after receiving the visa.

A visa does not guarantee entry, which remains subject to immigration approval at the port of entry.

Cruise Bookings

Cruise bookings are governed by the terms and passenger contract of the respective cruise provider. Cruise prices may remain provisional until the required deposit or full payment is received and the cabin is confirmed.

The cruise provider may change:

• Sailing time
• Port
• Route
• Cabin
• Vessel
• Onboard programme
• Shore excursion
• Itinerary
• Embarkation or disembarkation arrangements

The customer is responsible for passport, visa, transit, medical and cruise-document requirements for every port included in the itinerary. Shree Radhey Associates does not control onboard services or cruise operations.

Any refund shall be subject to the cruise provider’s rules and shall be processed only after the refundable amount is received or authorised by the provider.

Travel Insurance and Ancillary Services

Travel insurance, medical insurance and other insurance products are provided by the respective insurer and are governed by the policy wording, exclusions, limits, waiting periods and claim procedures of that insurer. Shree Radhey Associates may facilitate the purchase of insurance but does not decide or guarantee claim approval.

The customer must carefully read the policy schedule and policy wording. Claims must be submitted to the insurer in accordance with the prescribed process and timeline.

These Terms do not constitute investment, tax, legal or financial advice. Any mutual fund, investment or financial-service transaction facilitated separately shall be governed by its own application forms, regulatory disclosures, risk documents and provider conditions.

Amendments and Rescheduling

All requests to change a confirmed booking are subject to:

• Supplier rules
• Availability
• Fare or rate difference
• Supplier amendment charge
• Tax difference
• Shree Radhey Associates service charge
• Applicable deadline

A change request is not completed until written confirmation is issued. Merely sending a change request does not amend or cancel the original booking.

If the requested change cannot be completed, the original booking shall remain valid unless cancelled in accordance with the applicable conditions.

Cancellations

All cancellation requests should be submitted through an authorised written channel, preferably WhatsApp or email. The cancellation shall become effective only when acknowledged and processed by Shree Radhey Associates or the relevant supplier.

Cancellation charges may include:

• Airline, hotel, cruise or supplier penalty
• Non-refundable taxes or charges
• Fare or rate restrictions
• Shree Radhey Associates cancellation-handling fee
• Payment gateway or bank charges
• Foreign exchange loss
• Other disclosed costs

The amount shown as refundable at the time of booking may change based on the actual date and time of cancellation. After office hours, weekends or holidays may affect the time at which a supplier processes a cancellation.

Refunds

Refund eligibility and amount are governed primarily by the relevant supplier’s rules and applicable law.

Shree Radhey Associates can process a refund only after:

• The cancellation is accepted
• The supplier confirms the refundable amount
• Required documents are received
• The supplier releases or authorises the refund

The refund-processing period may vary according to the airline, hotel, cruise provider, bank, card network or payment gateway. Shree Radhey Associates cannot guarantee a refund date controlled by a third party.

Refunds shall ordinarily be made to the original payment source. Where this is not technically or legally possible, Shree Radhey Associates may request bank-account and identity verification before using another permitted method.

Any supplier refund received by Shree Radhey Associates shall be passed to the customer after deduction of legitimately applicable charges.

Non-Refundable Situations and No-Shows

Subject to supplier rules and applicable law, no refund may be available for:

• No-show
• Late arrival
• Missed flight
• Missed transfer
• Missed tour or activity
• Unused hotel night
• Early hotel departure
• Voluntary route change
• Voluntary room or hotel change
• Failure to carry required documents
• Denied boarding caused by the passenger
• Visa refusal where services have already been performed
• Unused portion of a partially used booking
• Customer-requested cancellation of a non-refundable service

Where a supplier allows a partial refund, the amount shall be subject to the supplier’s calculation and applicable service charges.

Supplier-Initiated Changes and Cancellations

An airline, hotel, tour operator, cruise line or other supplier may change or cancel a service.

In such cases, available remedies may include:

• Alternate flight
• Alternate hotel
• Revised itinerary
• Travel credit
• Rescheduling
• Partial refund
• Full supplier refund
• No refund, depending on the applicable rules and circumstances

Shree Radhey Associates shall provide reasonable assistance in communicating with the supplier but cannot promise a remedy beyond what the supplier or applicable law provides. Any refund shall ordinarily be processed after receipt or authorisation from the supplier.

Shree Radhey Associates’ professional or service fee shall be separately considered based on the work performed and applicable law.

Force Majeure and Events Beyond Control

Shree Radhey Associates shall not be responsible for delay, non-performance, interruption or additional expense caused by circumstances beyond its reasonable control, including:

• Natural disaster
• Flood, cyclone, earthquake or fire
• Pandemic, epidemic or health emergency
• War, terrorism or civil unrest
• Government order or border closure
• Political disturbance
• Strike or labour dispute
• Airport or port closure
• Air traffic restriction
• Technical failure of a supplier
• Cyberattack or communications outage
• Weather disruption
• Quarantine
• Change in immigration or visa policy
• Any comparable event beyond reasonable control

The customer may remain liable for supplier charges and additional costs arising from such events. Any refund, travel credit or rescheduling shall depend on supplier rules and applicable law.

Customer Conduct and Cooperation

The customer must behave lawfully and respectfully toward Shree Radhey Associates, its staff, suppliers and other travellers.

Shree Radhey Associates may refuse or discontinue assistance where the customer:

• Provides false or misleading information
• Uses fraudulent documents or payment methods
• Threatens or abuses staff
• Requests an unlawful service
• Refuses required verification
• Creates a safety or security risk
• Violates supplier rules
• Fails to make payment

Such refusal shall not remove the customer’s liability for charges already incurred.

Personal Belongings, Health and Safety

Customers are responsible for safeguarding their money, baggage, documents, jewellery, electronics and other personal belongings. Customers should follow all health, safety, security and local authority instructions.

A customer with a medical condition, disability, pregnancy, reduced mobility, dietary restriction or other special requirement must disclose the relevant requirement before booking. Shree Radhey Associates shall make reasonable efforts to communicate special requests but cannot guarantee supplier acceptance.

The customer should obtain appropriate medical advice and travel insurance before travel.

Limitation of Liability

To the maximum extent permitted by applicable law, Shree Radhey Associates shall not be liable for loss arising solely from:

• Acts or omissions of independent suppliers
• Airline or supplier delay
• Schedule change
• Missed connection
• Hotel overbooking
• Baggage loss
• Accident
• Illness
• Injury
• Death
• Theft
• Visa refusal
• Immigration decision
• Force majeure
• Customer negligence or non-compliance

Shree Radhey Associates shall not be liable for indirect, incidental, special or consequential loss, including loss of enjoyment, profit, opportunity or business, except where such liability cannot legally be excluded. Where Shree Radhey Associates is found legally responsible for a direct loss caused by its own proven breach, negligence or misconduct, its liability shall, to the extent permitted by law, be limited to the amount paid to Shree Radhey Associates for the directly affected service.

Amounts already paid to and retained by a third-party supplier shall not be treated as money retained by Shree Radhey Associates. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Late Payment and Outstanding Amounts

Where Shree Radhey Associates expressly allows a customer to pay after a service has been booked or supplied, the customer must pay the outstanding amount by the agreed due date.

Overdue amounts may attract:

• Reasonable interest at the rate disclosed on the invoice or credit arrangement
• Bank charges
• Recovery expenses
• Legal costs, where recoverable under applicable law
• Suspension of further services

Interest and recovery charges shall remain subject to applicable law and shall not exceed any legally permitted limit. Shree Radhey Associates may set off an undisputed outstanding amount against any amount otherwise payable to the same customer, where legally permitted.

Cheque Dishonour

Bookings paid by cheque shall remain subject to cheque realisation.

If a cheque is dishonoured:

• The booking may be cancelled
• The customer shall pay the unpaid amount immediately
• Actual bank charges shall be payable by the customer
• An administrative charge of ₹750 may be applied for each dishonoured cheque
• Supplier cancellation or amendment charges may also apply
• Shree Radhey Associates may exercise available legal remedies

The administrative charge shall be subject to applicable law and may be waived or revised at the discretion of Shree Radhey Associates.

Complaints and Grievance Resolution

The customer should report a complaint as soon as reasonably possible so that an opportunity is available to investigate or seek supplier assistance. Complaints may be sent to: Shree Radhey Associates 295, 1st A Road, Behind Mumal Beauty Parlour, Gole Building, Sardarpura, Jodhpur – 342001, Rajasthan, India Email: shreeradhey.associates9@gmail.com WhatsApp/Telephone: +91-9414125000 Landline: +91-291-2653888.

The complaint should include:

• Customer name
• Booking reference
• Travel date
• Description of the issue
• Supporting documents
• Photographs, receipts or supplier correspondence, where available
• Requested resolution

Shree Radhey Associates shall make reasonable efforts to acknowledge and review the complaint and, where required, refer it to the relevant supplier. Supplier-controlled complaints may require additional time.

Website Information and Third-Party Links

Information displayed on the website is provided in good faith for general informational and promotional purposes. Travel information, prices, destination requirements, schedules and policies may change.

Customers must obtain a final quotation and confirmation directly from Shree Radhey Associates before relying on any promotional information. The website may contain links or references to third-party websites.

Shree Radhey Associates does not control and is not responsible for the content, security, privacy practices or availability of independent third-party websites.

Intellectual Property

Unless otherwise stated, the Shree Radhey Associates name, logo, website design, original written content, promotional material and branding are owned by or licensed to Shree Radhey Associates. No person may reproduce, copy, modify, distribute or commercially use such material without prior written permission.

Third-party airline, hotel, cruise, tourism and supplier names or logos remain the property of their respective owners and are used only for identification or informational purposes.

Privacy and Customer Information

Customer information may be collected and used for:

• Responding to enquiries
• Preparing quotations
• Processing bookings
• Communicating with suppliers
• Completing payment and accounting requirements
• Visa or insurance assistance
• Fraud prevention
• Regulatory compliance
• Customer service and complaint handling

Information may be shared with airlines, hotels, visa authorities, insurers, tour operators, payment processors and other relevant suppliers where reasonably necessary to provide the requested service or comply with law. The collection and use of personal information shall remain subject to this clause, applicable law and the information communicated for the relevant service.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to mandatory consumer-protection rights, statutory jurisdiction and any other jurisdiction that cannot lawfully be excluded, disputes arising from services provided by Shree Radhey Associates shall be subject to the competent courts and tribunals at Jodhpur, Rajasthan.

Before initiating formal proceedings, the parties should make reasonable efforts to resolve the dispute through written communication, negotiation or other lawful dispute-resolution methods. Nothing in this clause shall prevent a consumer from approaching a competent consumer commission or statutory authority where permitted by applicable law.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision shall be modified or limited to the minimum extent necessary. The remaining provisions shall continue in full force to the extent legally permissible.

No Waiver

Failure or delay by Shree Radhey Associates in enforcing any right shall not constitute a permanent waiver of that right. A waiver shall be valid only when expressly confirmed in writing by an authorised representative.

Changes to These Terms

Shree Radhey Associates may revise these Terms to reflect changes in:

• Law
• Taxation
• Supplier policies
• Business operations
• Payment practices
• Technology
• Regulatory requirements

The revised Terms shall be published with an updated “Last Updated” date. Changes shall apply prospectively unless applicable law requires otherwise.

The Terms applicable to a particular confirmed booking shall generally be those communicated or available at the time of that booking, together with any subsequently accepted amendment.

Customer Acknowledgement

By requesting, approving, paying for or using any service facilitated by Shree Radhey Associates, the customer confirms that:

• The customer has read and understood these Terms and Conditions
• The customer understands that Shree Radhey Associates acts principally as a booking facilitator and intermediary
• The customer agrees to follow the rules of the relevant supplier
• The customer has verified the passenger, travel and payment details
• The customer understands the applicable amendment, cancellation, refund and no-show conditions
• The customer has authority to make the booking and accept these Terms for all persons included in it
• The information and documents provided by the customer are genuine, complete and accurate
• The customer accepts electronic communication through WhatsApp, email and other authorised channels
• The customer understands that travel services are subject to availability, supplier confirmation and circumstances beyond the control of Shree Radhey Associates