1. Scope and Role
Shree Radhey Associates respects the privacy of customers, passengers, guests and website visitors. This website provides information, enquiries and communication only and is not an automatic or self-service booking platform. All bookings are handled separately by the authorised office through offline or assisted communication.
For personal data whose purpose and means of processing are determined by Shree Radhey Associates, Shree Radhey Associates acts as the Data Fiduciary under applicable law. Airlines, hotels, insurers, payment providers and other independent service providers may separately act as Data Fiduciaries or otherwise process personal data under their own applicable policies and laws.
2. Information We Collect
Depending on the requested service, we may collect name, mobile number, email address, nationality, age or date of birth, travel dates, destination, passenger or guest details, hotel and package preferences, visa-assistance details, insurance-assistance requirements, payment references, feedback and communications. Public website forms must not be used to submit passport numbers, Aadhaar numbers, banking credentials, OTPs, detailed medical reports or unnecessary sensitive documents.
3. How Information Is Received
Information may be received through website forms, email, WhatsApp, telephone, office visits, quotations, booking instructions, payment confirmations and relevant Supplier / Service Provider communications.
Where personal data of a minor or child passenger is required for a booking or travel-related service, it may be provided through a parent, legal guardian or authorised representative and will be processed only for the relevant booking/service, documentation, verification or applicable legal requirement. Shree Radhey Associates does not intend to use minor-passenger personal data separately for marketing.
4. Purposes
Information is used to respond to enquiries, prepare quotations, coordinate offline bookings, issue or forward documents, provide visa or insurance assistance, communicate service updates, process permitted payments and refunds, maintain accounts, prevent fraud, handle complaints and comply with law.
5. Independent Supplier / Service Provider Data Sharing
Booking or requested-service information may be shared only where reasonably necessary with a Supplier / Service Provider such as an airline, hotel, tour operator, transport/transfer provider, insurer, visa/consular processing service, bank/payment provider or other relevant authorised service provider.
Only information reasonably necessary to process, confirm, modify or support the relevant booking/service should be shared. An independent Supplier / Service Provider may process received personal data under its own applicable privacy policy, terms and law.
6. Payments and Payment Data Security
Credit-card payment through Shree Radhey Associates is limited to authorised requests for airline tickets, hotel bookings, tours/packages and selected visa-assistance transactions. Some embassy, visa application centre or provider fees must be paid directly to that organisation. All insurance premiums must be paid directly to the relevant insurance company or its authorised payment channel. Shree Radhey Associates does not accept insurance premiums by any payment method.
Shree Radhey Associates does not ask customers to share OTPs, UPI PINs, ATM/card PINs or CVVs and does not store such authentication credentials in its records. Online/card/payment-gateway transactions may be processed through the secure systems of the relevant bank or payment provider and are subject to that provider’s applicable privacy and security practices.
7. Booking Documents and Immediate Verification
Final tickets, vouchers, visa documents, insurance documents, package confirmations, invoices and other applicable documents are ordinarily sent to the customer’s authorised email address. Where no email address is provided, documents may be sent through WhatsApp or another agreed channel. The customer must check every document immediately upon receipt and immediately report any error, mismatch, incomplete information or missing detail to Shree Radhey Associates. No correction, action, cancellation or refund can be guaranteed when a matter is reported later.
8. Retention and Deletion
Customer booking and travel documents should be checked promptly on receipt, and customers should keep their own copies of tickets, vouchers, confirmations and other travel documents.
Working documents/data received for booking or service processing are generally deleted from active records after the service is completed and the necessary processing is finished. However, tickets, vouchers, confirmations and correspondence sent to the customer by email may remain available in the relevant email records for business communication, accounting, dispute-handling or legal/compliance purposes where required.
A later complaint will be reviewed using the email records and information then available to Shree Radhey Associates and, where relevant, information/records available from the applicable Supplier / Service Provider. If working documents/data have already been deleted in the ordinary course, Shree Radhey Associates does not guarantee that those deleted records can later be restored or provided. Deletion of records does not by itself remove any right that cannot lawfully be excluded under applicable law.
9. Third-Party Platforms, External Links and International Processing
WhatsApp, email providers, payment gateways and Supplier / Service Providers may independently retain or process information within their own systems. International travel may require necessary information to be sent to service providers or competent authorities outside Bharat.
The website may contain links to airlines, hotels, insurers, payment providers, Government/Embassy websites, social-media platforms or other third-party websites/services. After a customer leaves this website, collection and processing of information by an external website/service is governed by that third party’s privacy policy, terms and security practices. Shree Radhey Associates does not control independent third-party privacy or security practices. Customers should verify the authenticity and privacy/security information of an external website before providing sensitive or personal information.
10. Feedback, Cookies, Analytics and Technical Data
Feedback contact details are used for verification and are not publicly displayed. A name, service, rating, tags and feedback may be published only after the customer’s confirmation.
The website uses local storage for necessary preferences such as language selection and may use server logs or similar technologies for website functionality, security and user experience. Google Analytics is used to understand general website usage, such as browser/device information, pages visited and approximate interaction information, according to the applicable Google Analytics settings and policies.
Shree Radhey Associates does not intend to collect OTPs, UPI PINs, card PINs or CVVs through analytics. Where applicable law requires consent for a cookie or analytics technology, the required consent mechanism should be used. Shree Radhey Associates does not sell or rent personal information.
11. Security and Privacy Rights
Reasonable technical and organisational safeguards are used, although no electronic system can be guaranteed completely secure. Where required by applicable law, a personal-data breach will be handled and notified in the prescribed manner.
Subject to applicable law and reasonable identity verification, a person may request access, correction, completion, updating, consent withdrawal, deletion/erasure where applicable, grievance redressal, or nomination where such a right is provided by law. If relevant working data has already been deleted in the ordinary course after completion of service, Shree Radhey Associates does not guarantee restoration of that deleted data.
12. Privacy and Grievance Contact; Updates
For a personal-data access, correction, updating, deletion/erasure request, privacy concern or grievance, contact Shree Radhey Associates at: Email: sales@sraservices.in; Mobile/WhatsApp: +91 94141 25000; Landline: 0291-26-53-888; Address: 295, 1st A Road, Near Mumal Ladies Beauty Parlor, Opp. Shanti Matching Center, Gole Building, Sardarpura, Jodhpur – 342001, Rajasthan, Bharat.
Requests will be reviewed subject to applicable law, reasonable identity verification, available records and any applicable legal or record-keeping requirements. This Policy may be updated from time to time, with the revised Last Updated date shown on this page.